“Personal Data” means data that allows someone to identify or contact you, including, for example, your name, address, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. “Anonymous Data” means data that is not associated with or linked to your Personal Data; Anonymous Data does not, by itself, permit the identification of individual persons. We collect Personal Data and Anonymous Data, as described below.
User Provided Data
For some of our Applications, users are required to create a user account. To create a user account, all you need to do is to provide a valid email address as your username and a password (according to the security requirements). We may also collect some of the following data provided to us by you voluntarily, such as your name, age and gender, and information you provide us when you contact us for help. We may also use the information that you provide to us to contact you from time to time to provide you with important information, required notices and marketing promotions.
Automatically Collected Data
In addition, the Application may collect certain information automatically during usage, such as usage patterns, voice frequency relations and analysis results. We collect this data to provide the services you requested and to continually improve the quality of our services.
Data Processing and Storage
This Application uses Feingold‘s exclusive VerityVoice technology to measure emotional states in the voice signal. To do this, characteristic combinations of frequency patterns and their intensity ratios are analyzed.
Recording. The user is requested to perform a recording of at least 10 seconds duration. The speech record itself is saved temporarily ONLY on the mobile device and never leaves your device. It is not sent to our server, and is deleted afterwards in any case.
Processing. From this recording, the Application extracts only the specific frequencies that are required for the pattern calculation. It is impossible to reconstruct information about who was talking or what was said from this extract.
Transmission. To perform the analysis and get the feedback, the Application anonymizes those extracts and sends them to the designated secured servers, using a secure and encrypted connection.
Analysis. When the Application is closed, the connection to the server is terminated and any temporary local recording is wiped out. Only a set of numerical extracts remains on the server. These extracts cannot be used to identify speech content in any case. However, this data serves to support the integrity of the system and the algorithm adaptations for improved analysis.
Deletion. When the Application is closed, the connection to the server is terminated and any temporary local recording is wiped out. Only a set of numerical extracts remains on the server. These extracts cannot be used to identify speech content in any case. However, this data serves to support the integrity of the system and the algorithm adaptations for improved analysis.
Usage of Data
If you state that you would like to receive communication material from us, the Personal Data you submit will either be used to respond to your inquiry or to send you the press information, general announcements or other general information about us and our products, and to continually improve our products and services. Our customers can inform us at any time that they do not wish to continue receiving product information updates from us.
As described in detail below, we can disclose your Personal Data to Third Party Providers to deliver our services. We can also use your Personal Data to inform you about changes and updates to the Application as long as you do not object to such communication. .
We may create Anonymous Data records from Personal Data by excluding information (such as your name) that makes the data personally identifiable to you. We use this Anonymous Data to analyze request and usage patterns so that we may enhance the content of our Applications. Feingold reserves the right to use Anonymous Data for any purpose and disclose Anonymous Data to third parties, including but not limited to our research partners, in its sole discretion.
Disclosure of Personal Data
Choices regarding your Personal Data
Data Retention / Data Deletion Policy
You may request deletion of your Personal Data by sending an e-mail to the address set forth below, but please note that we may be required to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). In any case, we delete your data if: a) you explicitly tell us to do so. In order to express this intention, send a simple e-mail from the account you used as user name with subject “Account deletion” to email@example.com; b) you have not used the Application for a long time. We reserve the right to deactivate your account after 12 months of inactivity. You will be notified by e-mail. Upon no response to the e-mail and upon ongoing non-usage you will receive a second reminder notification via e-mail before ultimate deletion. Upon no response to the second reminder and upon ongoing non-usage, we will delete your data eventually and it cannot be restored.
A note about children
We do not use the Application to knowingly solicit data from or market to children under the age of 13.
Feingold is committed to protecting the security of your Personal Data. We use a variety of industry-standard security technologies and procedures to help protect your Personal Data from unauthorized access, use, or disclosure. For example, we limit access to your Personal Data to employees and contractors who need to know that information in order to operate, develop or improve out Application. We secure any information that you submit to us through physical, electronic and administrative measures. In line with industry standards, our Applications use Secure Sockets Layer (SSL-) Encryption for all channels through which Personal Data is transmitted. Please be aware that, although we endeavor to provide reasonably security for information that we process and maintain, no security system can prevent all potential security breaches. Therefore, while we use reasonable efforts to protect your Personal Data, we cannot guarantee its absolute security.
- TRADEMARKS. “Feingold” and other related graphics, logos, and trade names are trademarks of Feingold and may not be used in connection with products or services of third parties without authorization. Other trademarks, service marks and trade names that may appear are the property of their respective owners.
- MODIFICATION. Feingold reserves the right to change or modify Application content, the Application or any part thereof, and to temporarily or completely remove it at any time. You agree that Feingold will not be liable to you or any third party for any changes or modification of Application content and temporary or complete removal of the Application.
- FEEDBACK. Feingold treats any feedback and any suggestions you provide to us as non-confidential and not subject to property rights. THEREFORE UNLESS THERE IS A WRITTEN AGREEMENT TO THE CONTRARY BETWEEN YOU AND FEINGOLD, ALL RIGHTS TO YOUR FEEDBACK OR PROPOSALS ARE TRANSFERRED TO FEINGOLD.
- LINKS TO THIRD PARTIES. The Application can contain links to websites maintained by third parties. These sites are not under the control of Feingold. Feingold is not responsible for the content of third party websites or pages contained in their links. Feingold provides these links only as a convenience, and does not verify, validate, monitor, support, guarantee or comment on third-party websites.
- USAGE NOTICE AND LIMITED WARRANTY. This Application is only for personal, private use, and as such should be used only for personal reference. The Application, all its components and output are protected by copyright law. It does NOT substitute any form of medical analysis, treatment or expert therapy, particularly with regard to stress management.
Each Application is designed in collaboration with experienced subject matter experts and by using best practices of content research, app design and code development. We have done our best to make sure that you are satisfied with the results and with the on-going usage. However, for complex, dynamic topics there cannot be universally valid recommendations. Therefore, please keep the following aspects in mind while working with the Application: Information, tips and examples are for inspiration and/or illustration purposes only, and are not meant to be used verbatim. Improved results as indicated by feedback from the Application do indicate an increase in the probability of success across people and situations. In an individual case however, good feedback results do not necessarily warrant a successful outcome of a conversation or situation. The user is advised to assess applicability of information and feedback provided by the Application in each individual case.
ANY LIABILITY FOR THE COURSE OR THE OUTCOME OF A CONVERSATION OR SITUATION IS HEREBY EXPRESSLY EXCLUDED.
FURTHERMORE, FEINGOLD SHALL IN NO EVENT BE LIABLE TO THE USER FOR ANY INCIDENTIAL, DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOST DATA, LOSS OF USE, OR ANY COST TO PROCURE SUBSTITUTE USAGE) ARISING FROM OR IN ANY WAY CONNECTED WITH THE PURCHASE OF, OR THE OPERATION OF, OR THE INABILITY TO USE THE APPLICATION AND ITS CONTENT EVEN IF WE OR OUR AGENTS KNOW OF THE POSSIBILITY OF SUCH DAMAGES. UNLESS THESE TERMS APPLY, THE CUMULATIVE LIABILITY OF FEINGOLD IN CONNECTION WITH THESE TERMS AND CONDITIONS OR THE APPLICATION, WHETHER ON GROUNDS OF CONTRACTUAL OBLIGATION THAT IT IS UNLAWFUL, OR OTHERWISE, SHALL NOT EXCEED THE PURCHASE PRICE OF THE RESPECTIVE PRODUCT OR THE MAXIMUM OF EUR 30.00.
For questions about the previous sections, please contact us at the following email address: firstname.lastname@example.org.